FAQS

  • Have you shipped my order yet?

    A shipping confirmation will be sent to you via email when your order has left the warehouse. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at care@vissla.com and we'd be stoked to help you out.

  • I'm having trouble with my order and/or shipment, help me!

    Most importantly, don't panic, almost everything can be solved. If you're having any issues just contact our customer service team at care@vissla.com and we'd be stoked to help you.

  • I never received my order, what the heck?!

    That's a big bummer, lets figure out why that happened. Please contact our customer service team at care@vissla.com, we'd be happy to help you through it.

  • I received an incorrect or damaged item within my order, what the heck?!

    That's a big bummer, lets figure out why that happened. We ask that you please contact our customer service team at care@vissla.com, to ensure that your refund or warranty replacement is properly processed. Please do not return the product without contacting our customer service team.

  • Can I get a copy of my invoice?

    Most definitely, just contact our customer service team at care@vissla.com and we can hook you up with one.

  • I think I ordered the wrong stuff, can you help me change my order?

    Oh no! If you realize you've ordered the wrong stuff, contact our customer service team at care@vissla.com as soon as you can so can try to change your order before it leaves the warehouse.

  • When will my order be shipped?

    Orders will be processed and shipped within one to two business days, excluding holidays and weekends. A shipping confirmation will be sent to you via email when your order has left the warehouse. You can track your order HERE by entering in your Web Order ID # (WEBV-#####) and email address. Please note that our shipping department is closed on the weekends, on all major holidays and from Christmas though New Year's day. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at care@vissla.com and we'd be stoked to help you out.

  • When am I billed for my order?

    Your credit card is charged only when the order is shipped. A shipping confirmation will be sent to you via email when your order has left the warehouse. If it's been over a few business days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at care@vissla.com and we'd be stoked to help you out.

  • What's up with sales tax?

    Only California and Hawaii residents are required to pay sales tax.

  • What forms of payment do you accept?

    We accept all major credit cards (American Express, MasterCard, and Visa), and Klarna! Got questions? Give us a shout at care@vissla.com.

  • Do you offer any discounts?

    We offer military and first responder discounts! Please click here to verify your military or first responder status to get a single use discount code. **not vailid on Premium Japanese Wetsuits or curated goods.

  • I ordered the wrong size and it doesn't fit! What should I do?

    If you purchased the product from a retailer, please contact the retailer directly. If you purchased the product from our site, please follow these instructions: If you've used the product you can't return it, sorry! If the product hasn't been used you can return it to us within 30 days of your purchase using our pre-paid return shipping label. Please note, $10.00 per returned package will be deducted from your refund. You can follow the instructions below in our return policy to get one of those labels. Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund. You can go back and purchase what you need. Please allow 7-14 days from when we receive the returned product for the money to be refunded.

  • Is there a warranty on this stuff?

    Sure, all our stuff is covered under our basic warranty policy which you can find a little farther below if you scroll down. If you have warranty issues with our wetsuits, you can scroll down and read the section titled Wetsuit Warranty & Repairs.

  • Do you offer international shipping?

    We do offer international shipping to a select number of countries. Currently we offer international shipping to: Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Bolivia, Botswana, Canada, Chile, China, Columbia, Comoros, Costa Rica, Cuba, Dominican Republic, Ecuador, Fiji, Guam, Guatemala, Hong Kong, India, Kenya, Macao, Madagascar, Maldives, Mauritius, Mexico, Mozambique, Namibia, Nicaragua, Panama, Philippines, Puerto Rico, Peru, Samoa, Seychelles, Solomon Islands, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Taiwan, Trinidad and Tobago, U.S. Virgin Islands, Venezuela, and Zimbabwe. If you have any other questions in regards to International shipping, tracking or returns, you can scroll down and read the sections titled International Shipping info, International Tracking info, and International Return Policy.

Shipping Info

We offer free economy shipping on orders in the US that are over $100. Shipping prices are live within checkout based on your ship to location and the size of the package. We ship USA orders using UPS and USPS. Orders will be processed and shipped within one to two business days, excluding holidays and weekends. UPS shipping days are based on business days. Please keep this in mind when submitting your order.

*PLEASE NOTE - orders may be delayed an extra 1-2 business days due to the pandemic. Thank you for your patience!

These shipping rates do not apply to oversized items including surfboards and select Curated Goods items. For questions on shipping rates for these items, please contact us at care@vissla.com.

Promotion Information

Only 1 promotion applies per order. Free shipping offer only applies to full price orders

Holiday Shipping Calendar 2021

IMPORTANT NOTE:
We are experiencing temporary shipping delays with our carriers and our warehouse due to high volume and COVID-19 safety precautions. Our small team is doing the best we can to get your orders out as soon as possible. We are endlessly thankful for your patience and understanding during these unprecedented times.
Get it by Christmas (USA transit times) - Will be delivered by Friday, Dec 24th Order by noon PST
UPS Economy Ground Wednesday, December 15
UPS 2nd Day Air Monday, December 20
UPS Next Day Air Tuesday, December 21
Get it by NYE - Will be delivered by Thursday, Dec 30th Order by noon PST
UPS Economy Ground Tuesday, December 21
UPS 2nd Day Air Sunday, December 26
UPS Next Day Air Monday, December 27

International Shipping Info

Vissla offers International Shipping via DHL Worldwide Express (3-5 business days) and USPS (2-14 business days). Shipping pricing is live within checkout and varies per country. Orders will be processed and shipped within two to four business days, excluding holidays and weekends.

The customer is solely responsible for all duties, import taxes and brokerage fees (if applicable). These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Currently we offer international shipping to: Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Bolivia, Botswana, Canada, Chile, China, Columbia, Comoros, Costa Rica, Cuba, Dominican Republic, Ecuador, Fiji, Guam, Guatemala, Hong Kong, India, Kenya, Macao, Madagascar, Maldives, Mauritius, Mexico, Mozambique, Namibia, Nicaragua, Panama, Philippines, Puerto Rico, Peru, Samoa, Seychelles, Solomon Islands, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Taiwan, Trinidad and Tobago, U.S. Virgin Islands, Venezuela, and Zimbabwe.

If you have any other questions in regards to International shipping, tracking or returns, you can scroll down and read the sections titled International Shipping info, International Tracking info, and International Return Policy.

Some items may be unavailable for export. This includes all surfboards and some additional items within “Curated Goods” category. For questions, please contact us at care@vissla.com.

Tracking Info

A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation will have some information on how to track your order. If it's been over a few business days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at care@vissla.com and we'd be stoked to help you out.

International Tracking Info

All international orders are shipped via DHL Worldwide Express (3-5 business days) or USPS (2-14 business days). A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation email will provide information on how to track your order. Please contact our customer service team at care@vissla.com if it has been over 4 business days since you placed your order if you still haven't received a tracking email and we'd be stoked to help you out.

Return Policy

If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

If you purchased the product from Vissla.com, please follow these instructions:
If you've used the product you can't return it, sorry! If the product hasn't been used you can return it to us within 30 days of your purchase date using our pre-paid return shipping label. Please note, $10.00 per returned package will be deducted from your refund as a return processing fee. You can follow the instructions below to get one of those labels. Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund. You can go back and purchase what you need. Please allow 7-14 days from when we receive the returned product for the money to be refunded.

If you purchased before 5/25/22 please email us at care@vissla.com and we will generate a return label for you if you are within the 30 day window of your purchase. If you purchased after 5/25 please follow the instructions below.

To return a purchase, please follow the instructions:
1. Click the link below: : https://vissla-com.returnly.com/
2. Enter the email address you used to place your order.
3. Check your email for the instructions emailed to you.
4. Select the order you would like to return.
5. Complete and submit the online return request form, and print the pre-paid return shipping label.
6. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
7. Drop your return package off at a shipping location.

A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at care@vissla.com and we'd be stoked to help you out!

*Vissla does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water.

*Vissla reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.

*All sales are final on Vissla stickers, gift cards, prints, surfboards, and books.

International Return Policy

If you've used the product you can't return it, sorry! If the product hasn't been used, damaged, and tags are still attached, you can return it to us within 30 days of your purchase. Vissla does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

To return an International purchase, please follow the following instructions:
1. Click the link below: : https://vissla-com.returnly.com/
2. Enter the email address you used to place your order.
3. Check your email for the instructions emailed to you.
4. Select the order you would like to return.
5. Complete and submit the online return request form.
6. Create your own label with the carrier of your choice with a label that has tracking.
Ship to:
Vissla Ecom Returns - International
16902 Von Karman Ave
Building B
Irvine, CA 92606
7. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
8. Drop your return package off at a shipping location.

Please allow 7-14 days from when we receive the returned product for the money to be refunded. A return confirmation will be sent to you as soon as your return has been processed. Your refund will be credited back in US Dollars at the current exchange rate. You can always ask us for help, contact our customer service team at care@vissla.com and we'd be stoked to help you out!

*Vissla does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water.

*Vissla reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.

*All sales are final on Vissla Stickers, prints, surfboards, and books.

Apparel & Accessories Warranty

WARRANTY

If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

DON'T PANIC, Vissla covers any apparent malfunctions or defects in material or workmanship under warranty for ninety (90) days from the original purchased date. Apparel and accessories are only covered when purchased from an authorized dealer. The apparel warranty covers defects in materials and workmanship, but does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Vissla will repair or replace the product with an existing comparable style.

HOW DO WE DECIDE IF IT’S COVERED UNDER WARRANTY?
Someone from Vissla will determine whether your product qualifies under our warranty.

HOW TO PROCESS YOUR WARRANTY
1. Contact customer service by phone at 949.769.3700 or by e-mail at care@vissla.com.
2. Please include the following in your e-mail:
- Photos of the defected item
- Your Web Order ID # WEBV-01234
- Description of your warranty
- Your address
- Your phone number
3. After contacting the warranty department, ship your warranty promptly

HOW TO SHIP YOUR WARRANTY
1. Include a copy of the original packing slip
2. Ship your product to:

VISSLA
Attn: Warranty Dept.
18 B Journey
Aliso Viejo, Ca. 92656

WHO PAYS FOR SHIPPING?
You pay to send your warranty to us; we pay to send it back. Awesome.

Wetsuit Warranty & Repairs

Download Warranty Form

WARRANTY REPAIRS

If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

DON’T PANIC, Vissla offers a 1 year from purchase date manufacturer warranty on all neoprene and 90 days from the purchase date for wetsuit accessories. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.

NON-WARRANTY REPAIRS
Non-Warranty repairs cover damage caused by normal wear and tear that is not caused by a malfunction. Examples include: a blown-out panel, a fin cut, worn material, extended or excessive exposure to sunlight, improper handling or storage, or failure to follow care instructions provided. We charge for non-warranty repairs. Our wetsuit experts at Vissla will contact you if there will be a charge and/or discuss repair options and pricing.

HOW DO WE DECIDE IF IT’S A WARRANTY OR NON-WARRANTY REPAIR?
Someone from Vissla will determine whether your wetsuit repair qualifies under our warranty or if there will be a charge and/or discuss repair options and pricing.

HOW TO PROCESS YOUR WARRANTY
1. Contact customer service by phone at 949.769.3700 or by e-mail at care@vissla.com.
2. Please include the following in your e-mail:
- Photos of the defected wetsuit
- Your Web Order ID # WEBV-#####
- Description of your warranty
- Your address
- Your phone number
3. After contacting the warranty department, ship your warranty promptly

WHAT SHOULD I DO FIRST?
Reach out to us at care@vissla.com with details/images of the damage and proof of purchase before sending the suit in for repair. Fill out the Vissla Wetsuit Repair Form. Please write as clearly as possible, provide as much detailed information as you can and give us a detailed description of the repair needed. Also, mark the area in need of repair on one of the wetsuit drawings on the repair form.

HOW TO SHIP YOUR WETSUIT
1. Please make sure your wetsuit is washed thoroughly, dirt/sand free, completely dry, and folded neatly. Unfortunately, we can’t repair suits that are sandy, dirty or wet since they may damage our machines.
2. Make sure the box you use to ship the wetsuit in is large enough to prevent from too much creasing.
3. Place the Vissla Wetsuit Repair Form (completely filled out) in the box with your wetsuit along with a copy of your original packing slip.
4. Please make sure you have your tracking info for shipping. 5. Please include a return shipping label.

PLEASE MAKE SURE THAT YOU ARE SHIPPING TO THE OFFICE IN YOUR COUNTRY.
Ship your suit to:
VISSLA – WETSUIT REPAIR
18 B Journey
Aliso Viejo, Ca. 92656

WHEN WILL I GET MY WETSUIT BACK?
Turnaround time is approximately 7-14 business days from the time your suit is received (excluding shipping).

Download Warranty Form

Ins and Outs of Vissla Wetsuits

Sizing

Mens' Bottoms

Bottom Size 28 29 30 31 32 33 34 36 38
Sofa Surfers & Elastics XS S S M M L L XL XXL
Waist 27.5-28.5 28.5-29.5 29.5-30.5 30.5-31.5 31.5-32.5 32.5-33.5 33.5-34.5 34.5-36.5 37.5-38.5
Hip 36-37 37-38 38-39 39-40 40-41 41-42 42-43 43-45 46-47

Mens' Tops

Tops S M L XL XXL
Chest 36-38 38-40 40-42 42-44 44-46
Neck 13.5-15 14-15.5 14.5-16 15-16.5 15.5-17
C/B Sleeve 32-33.5 33-34.5 34-35.5 35-36.5 36-37.5

Mens' Wetsuits

Mens XXS XS S MS M MT LS L LT XLS XL XLT 2XL
Height (ft.) 5'2" - 5'5" 5'4" - 5'6" 5'6" - 5'8" 5'7" - 5'9" 5'8" - 5'10" 5'11" - 6'1" 5'7" - 5'9" 5'10" - 6'0" 6'1" - 6'3" 5'8" - 5'10" 5'10" - 6'2" 6'3" - 6'6" 6'0" - 6'4"
Height (cm) 157 - 167 162 - 168 168 - 173 170 - 175 173 - 178 180 - 185 170 - 175 178 - 183 185 - 191 173 - 178 178 - 188 191 - 198 183 - 193
Weight (lbs.) 110 - 125 125 - 135 135 - 150 155 - 170 155 - 170 165 - 180 165 - 180 170 - 190 180 - 200 175 - 195 180 - 200 190 - 210 210 - 240
Weight (kg) 50 - 57 57 - 61 61 - 68 70 - 77 70 - 77 75 - 82 75 - 82 77 - 86 82 - 91 79 - 88 82 - 91 86 - 95 95 - 109
Upper Chest (in.) 33.5 35.5 37.4 39.3 39.3 39.3 41.3 41.3 41.3 43.3 43.3 43.3 45.3
Upper Chest (cm) 85 90 95 100 100 100 105 105 105 110 110 110 115
Waist (in.) 27 - 29 28.5 - 30.5 28.5 - 30.5 30.5 - 32.5 30.5 - 32.5 30.5 - 32.5 32.5 - 34.5 32.5 - 34.5 32.5 - 34.5 34.5 - 36.5 34.5 - 36.5 34.5 - 36.5 36.5 - 39.0
Waist (cm) 69 - 74 72 - 77 72 - 77 77 - 83 77 - 83 77 - 83 83 - 88 83 - 88 83 - 88 88 - 93 88 - 93 88 - 93 93 - 99

Mens' Surf Booties

US Sizes 3 4 5 6 7 8 9 10 11 12 13
Euro Sizes 35 36 37 38 39 40 41 42 43 44 45
UK Sizes 2 3 4 5 6 7 8 9 10 11 12
Length (in.) (Interior Bootie Length) 7 3/8" 7 3/4" 8 1/4" 8 5/8" 9" 9 3/8" 9 3/4" 10 1/8" 10 1/2" 10 7/8" 11 3/8"
Length (cm) (Interior Bootie Length) 18.8 19.8 20.8 21.8 22.8 23.8 24.8 25.8 26.8 27.8 28.8

Mens' Surf Gloves

Sizes S M L XL
Length (in.) 6.6 - 7.2 7 - 7.6 7.5 - 8 7.9 - 8.3
Length (cm) 16.8 - 18.2 18 - 19.2 19 - 20.2 20 - 21.2
Width - Full circumference (in.) 7.25 - 7.75 7.75 - 8.25 8.25 - 8.8 8.8 - 9.4
Width - Full circumference (cm.) 18.4 - 19.7 19.7 - 21 21 - 22.4 22.4 - 24

Mens' Surf Hoods

Sizes XS S M L XL XXL
Length (in.) 20" 21" 22" 23" 24" 24.5"
Length (cm) 51.0 cm 53.5 cm 56.0 cm 58.5 cm 61.0 cm 62.0 cm

Boys' Wetsuits

Boys 4 6 8 10 12 14 16
Height (ft.) 3'10" - 4'1" 4'1" - 4'4" 4'4" - 4'7" 4'7" - 4'10" 4'10" - 5'1" 5'1" - 5'4" 5'4" - 5'8"
Height (cm) 117 - 125 125 - 132 132 - 140 140 - 147 147 - 155 155 - 163 163 - 173
Weight (lbs.) 35 - 50 45 - 60 55 - 70 70 - 85 85 - 100 100 - 115 115 - 135
Weight (kg) 16 - 23 20 - 27 25 - 32 32 - 39 39 - 45 45 - 52 52 - 61
Upper Chest (in.) 22 - 24 24 - 26 26 - 28 28 - 30 30 - 32 32 - 34 34 - 36
Upper Chest (cm) 56 - 60 60 - 65 65 - 70 70 - 75 75 - 80 80 - 85 85 - 90
Waist (in.) 19 - 21 21 - 23 23 - 25 25 - 27 26 - 28 28 - 30 29 - 31
Waist (cm) 48 - 53 52 - 57 57 - 62 62 - 67 66 - 71 70 - 75 74 - 79

Boys'

Age 8-9 9-10 8-9 9-10 11-12 13-14 14+ 14+ 14+
Bottom Size 22 (8SLIM) 23 (10SLIM) 24 (8REG) 25 (10REG) 26 (12) 27 (14) 28 (16) 29 (18) 30 (20)
Tops & Elastics SM SM SM MD MD L L XL XL
Waist 22-24 22-24 22-24 25-26 25-26 27-28 27-28 29-30 29-30
Height 49-54 49-54 49-54 52-60.5 52-60.5 60-65 60-65 65-68 65-68
Weight (lbs) 50-65 50-65 50-65 63-95 63-95 90-122 90-122 110-140 110-140

Kids'

Age 4 5 6 7
Tops & Bottoms 4 / S 5 / M 6 / L 7 / XL
Chest (in.) 22-23 23-24 24-25 25-26
Waist (in.) 21-21.5 21.5-22 22.5-23 23.5-24
Height (in.) 39-41.5 42-44.5 45-46.5 47.5-48.5
Weight (lbs) 33-37 37-43 43-49 47-54

DaFin Fins

Size XS S M ML L XL
Shoe Size 3-4 5-6 7-8 9-10 11-12 13-14

Jobs

Vissla strives to acquire, cultivate and retain top talent. We look for people who incorporate the traits that encompass our company values: integrity, quality, creativity, teamwork and enjoyment. In return, Vissla offers an exciting, challenging and financially rewarding work environment.

We're currently running with our heads down, but if you have any interest you can always submit your CV, resume and portfolio (if applicable) to info@vissla.com. We'd be stoked to keep your information on file.