We're available Mon-Fri, 9am-5pm AEST. If we miss you for some odd reason, we will get back to you as soon as we possibly can.
+61 7 56067375
Have you shipped my order yet?
A shipping confirmation will be sent to you via email when your order has left the warehouse. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at email@example.com and we'd be stoked to help you out.
I'm having trouble with my order and/or shipment, help me!
Most importantly, don't panic, almost everything can be solved. If you're having any issues just contact our customer service team at firstname.lastname@example.org and we'd be stoked to help you.
I never received my order, what the heck?!
That's a big bummer, lets figure out why that happened. Please contact our customer service team at email@example.com, we'd be happy to help you through it.
Can I get a copy of my invoice?
Most definitely, just contact our customer service team at firstname.lastname@example.org and we can hook you up with one.
I think I ordered the wrong stuff, can you help me change my order?
Oh no! If you realize you've ordered the wrong stuff, contact our customer service team at email@example.com as soon as you can so can try to change your order before it leaves the warehouse.
When will my order be shipped?
Orders placed Monday - Friday (excluding holidays) will be shipped out 1 - 2 business days after you've placed your order. A shipping confirmation will be sent to you via email when your order has left the warehouse. Please note that our shipping department is closed all major holidays and from Christmas though New Year's day. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at firstname.lastname@example.org and we'd be stoked to help you out.
When am I billed for my order?
Your credit card is charged only when the order is shipped. A shipping confirmation will be sent to you via email when your order has left the warehouse. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at email@example.com and we'd be stoked to help you out.
What forms of payment do you accept?
Vissla accepts major credit cards like Visa, Mastercard, as well as PayPal. Vissla works with PayPal to process all payments. Credit card payments can be processed with PayPal without having a PayPal account. PayPal handles all parts of the financial transaction. Vissla does not see or store any of your financial information from credit cards or Paypal.
What forms of payment do you accept?
We accept all major credit cards (American Express, MasterCard, and Visa) as well as PayPal! Got questions? Give us a shout at firstname.lastname@example.org.
I ordered the wrong size and it doesn't fit! What should I do?
If you've used the product you can't return it, sorry! If the product hasn't been used you can return it to us within 30 days of your purchase. You can follow the instructions below in our return policy. Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund. You can go back and purchase what you need. Please allow 7-14 days from when we receive the returned product for the money to be refunded. PLEASE NOTE: ANY NEOPRENE PACKAGED INCORRECTLY CAUSING CREASES WHEN RETURNING THE PRODUCT WILL BE REFUSED BY OUR RETURNS DEPARTMENT AS THE NEOPRENE IS NO LONGER SELLABLE. IF NEEDED PLEASE CALL (07) 5606 7375 FOR PACKING INSTRUCTIONS.
Is there a warranty on this stuff?
Sure, all our stuff is covered under our basic warranty policy. Just tell our customer service team at email@example.com what's wrong and we'll be stoked to help you out.
|Australia||Australia Post||Standard (3-5 days)||Free|
|Australia||Australia Post||Express (1-2 days)||A$10|
|New Zealand||Australia Post Air Mail||Standard International (3-10 days)||Free|
|New Zealand||Australia Post Air Mail||Express International (3-5 days)||A$20|
Orders take 1-2 business days to process, excluding holidays and weekends. Australia Post shipping days are based on business days. Please keep this in mind when submitting your order.
Once you have entered in your billing and shipping information, you will be taken to the PayPal website to process your payment. If you don't have a PayPal account don't worry as you can check out as a guest on the PayPal website and utilise your credit card to process the payment. We also accept Vissla E-gift cards as a form of payment for your goods. Please log into your "My Account" in the top right-hand corner of the website and click the "Redeem Gift Card" tab to apply the gift card to your account before shopping online. Please note that at this time, we do not accept personal checks, cashier checks or money orders as a form of payment. Mail orders will be returned.
Your credit card is charged only when the order is shipped.
A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation will have some information on how to track your order. You can also track your order by clicking on the button that looks like a little person in the top right corner of our website. Once you've clicked the button you can enter your Order ID # and Order Email to track your order. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at firstname.lastname@example.org and we'd be stoked to help you out.
Vissla wants you to be happy with your purchase. Please follow the instructions below to return product.
If you see anything wrong when you get your delivery you can return it. You have 30 days to return any article that is not entirely satisfactory. Vissla will refuse to accept any damaged, worn, spoiled, or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, directly to the account you used to place the order. Please allow 7 days from when we receive the returned product for the money to show up in your account. While we may process your refund on the day we receive it, some banks can take several days before showing the refund in your account. We only refund the original price of the goods or product, not the return shipping cost.
Please follow the following instructions to process a return:
Find the button on the top right of our website that looks like a little person (My Account).
If you signed up to received information from Vissla you have an account. Log into your account, click the link to “view my orders”, and select the order containing items you would like to return.
If you don’t have an account, enter your Order ID # from the Order Email. The Order Email was the confirmation email was sent you when you placed your order.
Complete and submit the online return request form. Please add the printed confirmation into your return package, where we will be able to see your order and return number. If you don’t have a printer don’t stress as we will be able to process the return with your name on the postal bag.
Pack the product with all the correct labels and original packaging required. Make sure that you return the items in the original, unused, undamaged condition.
Post the package to our office:
Stokehouse Australia, PO Box 415, Miami, QLD 4220
PLEASE NOTE: ANY NEOPRENE PACKAGED INCORRECTLY CAUSING CREASES WHEN RETURNING THE PRODUCT WILL BE REFUSED BY OUR RETURNS DEPARTMENT AS THE NEOPRENE IS NO LONGER SELLABLE. WETSUITS MUST BE SENT BACK THE WAY THEY ARRIVED TO THE CUSTOMER; TIGHTLY ROLLED WITH CARDBOARD ON THE INTERIOR AND EXTERIOR OF THE SUIT. IF NEEDED PLEASE CALL (07) 5606 7375 FOR PACKING INSTRUCTIONS.
Once we have received the items and processed the return, the money will be credited back by PayPal. A return confirmation from vissla.com will be sent to your email address automatically as soon as we process your return in our warehouse. You can always ask us for help, contact our customer service team at email@example.com and we'd be stoked to help you out!
If your product is the wrong size that’s a shame but don’t stress. You can go back online and reorder the correct size and return the incorrect size. You will have to go through the returns process listed above. Once the items are received we will process a return and the original price of the goods or product will be credited back by PayPal. The amount credited will only be for the goods and will not include the return shipping cost.
|Chest (cm)||91-96 cm||96-101 cm||101-107 cm||107-112 cm||112-117 cm|
|Neck (cm)||34-38 cm||35-39 cm||36-40 cm||38-42 cm||39-43cm|
|C/B Sleeve (cm)||81-85 cm||83-87 cm||86-90 cm||89-93 cm||91-95 cm|
|C/B Sleeve (in.)||32-33.5||33-34.5||34-35.5||35-36.5||36-37.5|
|Waist (cm)||70-72 cm||72-75 cm||75-77 cm||77-80 cm||80-82 cm||82-85 cm||85-88 cm||88-90 cm|
|Hip (cm)||91-94 cm||94-96 cm||96-99 cm||99-101 cm||101-104 cm||104-106 cm||106-109 cm||109-111cm|
|Height (ft.)||5'4" - 5'6"||5'6" - 5'8"||5'7" - 5'9"||5'8" - 5'10"||5'11" - 6'1"||5'7" - 5'9"||5'10" - 6'0"||6'1" - 6'3"||5'10" - 6'2"||6'3" - 6'6"||6' - 6'3"|
|Height (cm)||162 - 168||168 - 173||170 - 175||173 - 178||180 - 185||170 - 175||178 - 183||185 - 191||178 - 188||191 - 198||183 - 191|
|Weight (lbs.)||125 - 135||135 - 150||155 - 170||155 - 170||165 - 180||165 - 180||170 - 190||180 - 200||190 - 205||205 - 220||205 - 220|
|Weight (kg)||57 - 61||61 - 68||70 - 77||70 - 77||75 - 82||75 - 82||77 - 86||82 - 91||86 - 93||93 - 100||93 - 100|
|Upper Chest (in.)||35.5||37.4||39.3||39.3||39.3||41.3||41.3||41.3||43.3||43.3||45|
|Upper Chest (cm)||90.17||95||100||100||100||105||105||105||110||110||114|
|Waist (in.)||28.5 - 29.5||28.5 - 30.5||30.5 - 32.5||30.5 - 32.5||30.5 - 32.5||32.5 - 34.5||32.5 - 34.5||32.5 - 34.5||34.5 - 36.5||34.5 - 36.5||36.5 - 38.5|
|Waist (cm)||72 - 75||76||80||80||80||85||85||83 - 88||88 - 93||88 - 93||93 - 98|
Mens' Surf Booties
Mens' Surf Gloves
|Length (in.)||6.6 - 7.2||7 - 7.6||7.5 - 8||7.9 - 8.3|
|Length (cm)||16.8 - 18.2||18 - 19.2||19 - 20.2||20 - 21.2|
|Width - Full circumference (in.)||7.25 - 7.75||7.75 - 8.25||8.25 - 8.8||8.8 - 9.4|
|Width - Full circumference (cm.)||18.4 - 19.7||19.7 - 21||21 - 22.4||22.4 - 24|
|Bottom Size||22 (8SLIM)||23 (10SLIM)||24 (8REG)||25 (10REG)||26 (12)||27 (14)||28 (16)||29 (18)||30 (20)|
|Tops & Elastics||SM||SM||SM||MD||MD||L||L||XL||XL|
|Height (ft.)||3'10" - 4'1"||4'1" - 4'4"||4'4" - 4'7"||4'7" - 4'10"||4'10" - 5'1"||5'1" - 5'4"||5'4" - 5'8"|
|Height (cm)||117 - 125||125 - 132||132 - 140||140 - 147||147 - 155||155 - 163||163 - 173|
|Weight (lbs.)||35 - 50||45 - 60||55 - 70||70 - 85||85 - 100||100 - 115||115 - 135|
|Weight (kg)||16 - 23||20 - 27||25 - 32||32 - 39||39 - 45||45 - 52||52 - 61|
|Upper Chest (in.)||22 - 24||24 - 26||26 - 28||28 - 30||30 - 32||32 - 34||34 - 36|
|Upper Chest (cm)||56 - 60||60 - 65||65 - 70||70 - 75||75 - 80||80 - 85||85 - 90|
|Waist (in.)||19 - 21||21 - 23||23 - 25||25 - 27||26 - 28||28 - 30||29 - 31|
|Waist (cm)||48 - 53||52 - 57||57 - 62||62 - 67||66 - 71||70 - 75||74 - 79|