Contact

We're available Mon-Fri, 10am-5pm Central European Time. If you miss us try back a little later. Email is always the easiest.

Stokehouse Europe. 578, Avenue de Pascouau, 40150 Soorts Hossegor, France

FAQs

Vissla covers any apparent malfunctions or defects in material or workmanship under the European law. Apparel and accessories are only covered when purchased from Vissla.com or an authorized dealer.

The apparel warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Vissla will repair or replace the item with an existing comparable item, if not the same item. If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

If you purchased the product from www.vissla.com, please email us at shopeurope@vissla.com if you feel your damaged item qualifies under this warranty.

Shipping Info

Great News! We have FREE shipping ON ALL ORDERS*. If you are in France Colissimo will deliver your order in 2-4 business days. For the rest Europe DHL will take care if it in 3 to 5 business days.

*excluding the Baleares

Territory Carrier Delivery times
France Colissimo 2-4 business days
Rest of EU DHL 3-5 business days

Countries We Deliver To

In Europe Vissla offers delivery to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark * , Estonia, Finland * , France (excluding DOm TOM), Germany, Greece * , Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands and Baleares ), Sweden * , United Kingdom ( excluding Channel Islands). If your country is not listed here please contact our customer service team at shopeurope@vissla.com and we will see what we can arrange.

* We do not ship wetsuits to Denmark, Finland, Greece and Sweden.

Return Policy

Vissla wants you to be happy with your purchase.

If you see anything wrong when you get your delivery you can return it. Follow the instructions below.

Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund.

You have 30 days to return any article that is not entirely satisfactory.

Vissla will refuse to accept any damaged, worn, spoiled, or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, directly to the credit card you used to place the order. Please allow 7-14 days from when we receive the returned product for the money to be refunded. we only refund the original price of the goods or product, not the return shipping cost.

Returning Merchandise

To return a purchase, please follow the following instructions:

If you purchased the product from an authorised VISSLA dealer location/website, please contact the retailer directly.

If you purchased the product from vissla.com, please follow the following instructions:

(1) - Find the button on the top right of our website that looks like a little person (My Account).

(2) - If you signed up to receive information from Vissla you have an account. Log into your account, click the link to "view my orders,"
and select the order containing items you'd like to return.

(3) -If you don't have an account, enter your Order ID # from the Order Email (the confirmation email we sent you when you placed your order).

(4) -Complete and submit the online return request form. Please add the printed confirmation into your return package, where we will be able to see your order and return number.

(5) -Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials.
Make sure you also include all of your customer details, address, order number, telephone number in case we need to contact you,
as much information as you can so we deal with your issue easily.

(6) -Place the Return Label that was included in your order on the package.

(7) -In France: Drop your package at your Local Poste Office
Rest of Europe: Call your local DHL Agency and arrange a pick-up date for your return package.

A return confirmation will be sent to you as soon as your return is processed.

Using Your Own Shipping Method

You can also send your unwanted items back to the address below using any other trackable/insured shipping method. We do not accept COD returns.

Stokehouse Unlimited
ATTN: Returns Department
578 Avenue de Pascouaou
40150 Soorts Hossegor – France

Wetsuits Returns

Vissla wants you to be happy with your wetsuit purchase. It is important for you to try on any wetsuits ordered.
Fit is essential on wetsuits. Please try on the suit in a clean dry place, and ensure the fit is correct. Once the wetsuit has been worn in the water, it cannot be returned to us. If the suit does not fit correctly, or does not satisfy the water conditions that you surf in, return the unworn wetsuit including all of the original packaging and tags in a saleable condition as you received it.

Exchange Policy

Unfortunately, we don’t offer direct exchanges. If you want to exchange an item, please first return the unwanted item for a full refund, then purchase the desired item.

You can always ask us for help, contact our customer service team at shopeurope@vissla.com and we'd be stoked to help you out!

Product Warranty

Vissla covers any apparent malfunctions or defects in material or workmanship under the European law. Apparel and accessories are only covered when purchased from Vissla.com or an authorized dealer.

The apparel warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Vissla will repair or replace the item with an existing comparable item, if not the same item. If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

If you purchased the product from www.vissla.com, please email us at shopeurope@vissla.com if you feel your damaged item qualifies under this warranty.

Tracking Info

A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation will have some information on how to track your order. You can also track your order by clicking on the button that looks like a little person in the top right corner of our website. Once you've clicked the button you can enter your Order ID # and Order Email to track your order. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at shopeurope@vissla.com and we'd be stoked to help you out.

Sizing

Mens' Tops

Tops S M L XL XL
Chest (cm) 91-96 cm 96-101 cm 101-107 cm 107-112 cm 112-117 cm
Chest (in.) 36-38 38-40 40-42 42-44 44-46
Neck (cm) 34-38 cm 35-39 cm 36-40 cm 38-42 cm 39-43cm
Neck (in.) 13.5-15 14-15.5 14.5-16 15-16.5 15.5-17
C/B Sleeve (cm) 81-85 cm 83-87 cm 86-90 cm 89-93 cm 91-95 cm
C/B Sleeve (in.) 32-33.5 33-34.5 34-35.5 35-36.5 36-37.5

Mens' Bottoms

Bottom Size 28 30 31 32 33 34 36 38
Waist (cm) 70-72 cm 72-75 cm 75-77 cm 77-80 cm 80-82 cm 82-85 cm 85-88 cm 88-90 cm
Waist (in.) 27.5-28.5 28.5-29.5 29.5-30.5 30.5-31.5 31.5-32.5 32.5-33.5 33.5-34.5 34.5-36.5
Hip (cm) 91-94 cm 94-96 cm 96-99 cm 99-101 cm 101-104 cm 104-106 cm 106-109 cm 109-111cm
Hip (in.) 36-37 37-38 38-39 39-40 40-41 41-42 42-43 43-45

Mens' Wetsuits

Mens XS S MS M MT LS L LT XL XLT XXL
Height (ft.) 5'4" - 5'6" 5'6" - 5'8" 5'7" - 5'9" 5'8" - 5'10" 5'11" - 6'1" 5'7" - 5'9" 5'10" - 6'0" 6'1" - 6'3" 5'10" - 6'2" 6'3" - 6'6" 6' - 6'3"
Height (cm) 162 - 168 168 - 173 170 - 175 173 - 178 180 - 185 170 - 175 178 - 183 185 - 191 178 - 188 191 - 198 183 - 191
Weight (lbs.) 125 - 135 135 - 150 155 - 170 155 - 170 165 - 180 165 - 180 170 - 190 180 - 200 190 - 205 205 - 220 205 - 220
Weight (kg) 57 - 61 61 - 68 70 - 77 70 - 77 75 - 82 75 - 82 77 - 86 82 - 91 86 - 93 93 - 100 93 - 100
Upper Chest (in.) 35.5 37.4 39.3 39.3 39.3 41.3 41.3 41.3 43.3 43.3 45
Upper Chest (cm) 90.17 95 100 100 100 105 105 105 110 110 114
Waist (in.) 28.5 - 29.5 28.5 - 30.5 30.5 - 32.5 30.5 - 32.5 30.5 - 32.5 32.5 - 34.5 32.5 - 34.5 32.5 - 34.5 34.5 - 36.5 34.5 - 36.5 36.5 - 38.5
Waist (cm) 72 - 75 76 80 80 80 85 85 83 - 88 88 - 93 88 - 93 93 - 98

Boys' Wetsuits

Boys 8 10 12 14 16
Height (ft.) 4'4.5" - 4'7.5" 4'7" - 4'10" 4'10" - 5'1" 5'1" - 5'4" 5'4" - 5'7"
Height (cm) 133.35 - 140.97 139.7 - 147.32 147.32 - 154.94 154.94 - 162.56 162.56 - 170.18
Weight (lbs.) 60 - 75 75 - 90 90 - 105 105 - 120 120 - 135
Weight (kg) 27.22 - 34.02 34.02 - 40.82 40.82 - 47.63 47.63 - 54.43 54.43 - 61.23
Upper Chest (in.) 26 - 28 28 - 30 29 - 31 31 - 33 33 - 35
Upper Chest (cm) 66.04 - 71.12 71.12 - 76.20 73.66 - 78.74 78.74 - 83.82 83.82 - 88.9
Waist (in.) 22 - 24 24 - 26 25 - 27 26 - 28 27 - 29
Waist (cm) 55.88 - 60.96 60.96 - 66.04 63.5 - 68.58 66.04 - 71.12 68.58 - 73.66

Mens' Surf Booties

US Sizes 7 8 9 10 11 12 13
Euro Sizes 39 40 41 42 43 44 45
UK Sizes 6 7 8 9 10 11 12

Mens' Surf Gloves

Sizes S M L XL
Length (in.) 6.6 - 7.2 7 - 7.6 7.5 - 8 7.9 - 8.3
Length (cm) 16.8 - 18.2 18 - 19.2 19 - 20.2 20 - 21.2
Width - Full circumference (in.) 7.25 - 7.75 7.75 - 8.25 8.25 - 8.8 8.8 - 9.4
Width - Full circumference (cm.) 18.4 - 19.7 19.7 - 21 21 - 22.4 22.4 - 24

Boys'

Age 8-9 9-10 8-9 9-10 11-12 13-14 14+ 14+ 14+
Bottom Size 22 (8SLIM) 23 (10SLIM) 24 (8REG) 25 (10REG) 26 (12) 27 (14) 28 (16) 29 (18) 30 (20)
Tops & Elastics S S S M M L L XL XL
Waist 22-24 22-24 22-24 25-26 25-26 27-28 27-28 29-30 29-30
Height 49-54 49-54 49-54 52-60.5 52-60.5 60-65 60-65 65-68 65-68
Weight (lbs) 50-65 50-65 50-65 63-95 63-95 90-122 90-122 110-140 110-140