Contact

We're available Mon-Fri, 9am-5pm AEST. If we miss you for some odd reason, we will get back to you as soon as we possibly can.

+61 7 56067375

shopau@vissla.com

FAQs

Shipping Info

Country Carrier Method Price
Australia Australia Post Standard (3-5 days) Free
Australia Australia Post Express (1-2 days) A$10
New Zealand Australia Post Air Mail Standard International (3-10 days) Free
New Zealand Australia Post Air Mail Express International (3-5 days) A$20

Orders take 1-2 business days to process, excluding holidays and weekends. Australia Post shipping days are based on business days. Please keep this in mind when submitting your order.

Payment

Once you have entered in your billing and shipping information, you will be taken to the PayPal website to process your payment. If you don't have a PayPal account don't worry as you can check out as a guest on the PayPal website and utilise your credit card to process the payment. We also accept Vissla E-gift cards as a form of payment for your goods. Please log into your "My Account" in the top right-hand corner of the website and click the "Redeem Gift Card" tab to apply the gift card to your account before shopping online. Please note that at this time, we do not accept personal checks, cashier checks or money orders as a form of payment. Mail orders will be returned.

Your credit card is charged only when the order is shipped.

Tracking Info

A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation will have some information on how to track your order. You can also track your order by clicking on the button that looks like a little person in the top right corner of our website. Once you've clicked the button you can enter your Order ID # and Order Email to track your order. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at shopau@vissla.com and we'd be stoked to help you out.

Return Policy

Vissla wants you to be happy with your purchase. Please follow the instructions below to return product.

If you see anything wrong when you get your delivery you can return it. You have 30 days to return any article that is not entirely satisfactory. Vissla will refuse to accept any damaged, worn, spoiled, or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, directly to the account you used to place the order. Please allow 7 days from when we receive the returned product for the money to show up in your account. While we may process your refund on the day we receive it, some banks can take several days before showing the refund in your account. We only refund the original price of the goods or product, not the return shipping cost.

Please follow the following instructions to process a return:

  1. Find the button on the top right of our website that looks like a little person (My Account).

  2. If you signed up to received information from Vissla you have an account. Log into your account, click the link to “view my orders”, and select the order containing items you would like to return.

  3. If you don’t have an account, enter your Order ID # from the Order Email. The Order Email was the confirmation email was sent you when you placed your order.

  4. Complete and submit the online return request form. Please add the printed confirmation into your return package, where we will be able to see your order and return number. If you don’t have a printer don’t stress as we will be able to process the return with your name on the postal bag.

  5. Pack the product with all the correct labels and original packaging required. Make sure that you return the items in the original, unused, undamaged condition.

  6. Post the package to our office:

Stokehouse Australia, PO Box 415, Miami, QLD 4220

PLEASE NOTE: ANY NEOPRENE PACKAGED INCORRECTLY CAUSING CREASES WHEN RETURNING THE PRODUCT WILL BE REFUSED BY OUR RETURNS DEPARTMENT AS THE NEOPRENE IS NO LONGER SELLABLE. WETSUITS MUST BE SENT BACK THE WAY THEY ARRIVED TO THE CUSTOMER; TIGHTLY ROLLED WITH CARDBOARD ON THE INTERIOR AND EXTERIOR OF THE SUIT. IF NEEDED PLEASE CALL (07) 5606 7375 FOR PACKING INSTRUCTIONS.

Once we have received the items and processed the return, the money will be credited back by PayPal. A return confirmation from vissla.com will be sent to your email address automatically as soon as we process your return in our warehouse. You can always ask us for help, contact our customer service team at shopau@vissla.com and we'd be stoked to help you out!

Exchanging Product

If your product is the wrong size that’s a shame but don’t stress. You can go back online and reorder the correct size and return the incorrect size. You will have to go through the returns process listed above. Once the items are received we will process a return and the original price of the goods or product will be credited back by PayPal. The amount credited will only be for the goods and will not include the return shipping cost.

Sizing

Mens' Tops

Tops S M L XL XL
Chest (cm) 91-96 cm 96-101 cm 101-107 cm 107-112 cm 112-117 cm
Chest (in.) 36-38 38-40 40-42 42-44 44-46
Neck (cm) 34-38 cm 35-39 cm 36-40 cm 38-42 cm 39-43cm
Neck (in.) 13.5-15 14-15.5 14.5-16 15-16.5 15.5-17
C/B Sleeve (cm) 81-85 cm 83-87 cm 86-90 cm 89-93 cm 91-95 cm
C/B Sleeve (in.) 32-33.5 33-34.5 34-35.5 35-36.5 36-37.5

Mens' Bottoms

Bottom Size 28 30 31 32 33 34 36 38
Waist (cm) 70-72 cm 72-75 cm 75-77 cm 77-80 cm 80-82 cm 82-85 cm 85-88 cm 88-90 cm
Waist (in.) 27.5-28.5 28.5-29.5 29.5-30.5 30.5-31.5 31.5-32.5 32.5-33.5 33.5-34.5 34.5-36.5
Hip (cm) 91-94 cm 94-96 cm 96-99 cm 99-101 cm 101-104 cm 104-106 cm 106-109 cm 109-111cm
Hip (in.) 36-37 37-38 38-39 39-40 40-41 41-42 42-43 43-45

Mens' Wetsuits

Mens XS S MS M MT LS L LT XL XLT XXL
Height (ft.) 5'4" - 5'6" 5'6" - 5'8" 5'7" - 5'9" 5'8" - 5'10" 5'11" - 6'1" 5'7" - 5'9" 5'10" - 6'0" 6'1" - 6'3" 5'10" - 6'2" 6'3" - 6'6" 6' - 6'3"
Height (cm) 162 - 168 168 - 173 170 - 175 173 - 178 180 - 185 170 - 175 178 - 183 185 - 191 178 - 188 191 - 198 183 - 191
Weight (lbs.) 125 - 135 135 - 150 155 - 170 155 - 170 165 - 180 165 - 180 170 - 190 180 - 200 190 - 205 205 - 220 205 - 220
Weight (kg) 57 - 61 61 - 68 70 - 77 70 - 77 75 - 82 75 - 82 77 - 86 82 - 91 86 - 93 93 - 100 93 - 100
Upper Chest (in.) 35.5 37.4 39.3 39.3 39.3 41.3 41.3 41.3 43.3 43.3 45
Upper Chest (cm) 90.17 95 100 100 100 105 105 105 110 110 114
Waist (in.) 28.5 - 29.5 28.5 - 30.5 30.5 - 32.5 30.5 - 32.5 30.5 - 32.5 32.5 - 34.5 32.5 - 34.5 32.5 - 34.5 34.5 - 36.5 34.5 - 36.5 36.5 - 38.5
Waist (cm) 72 - 75 76 80 80 80 85 85 83 - 88 88 - 93 88 - 93 93 - 98

Mens' Surf Booties

US Sizes 7 8 9 10 11 12 13
Euro Sizes 39 40 41 42 43 44 45
UK Sizes 6 7 8 9 10 11 12

Mens' Surf Gloves

Sizes S M L XL
Length (in.) 6.6 - 7.2 7 - 7.6 7.5 - 8 7.9 - 8.3
Length (cm) 16.8 - 18.2 18 - 19.2 19 - 20.2 20 - 21.2
Width - Full circumference (in.) 7.25 - 7.75 7.75 - 8.25 8.25 - 8.8 8.8 - 9.4
Width - Full circumference (cm.) 18.4 - 19.7 19.7 - 21 21 - 22.4 22.4 - 24

Boys'

Age 8-9 9-10 8-9 9-10 11-12 13-14 14+ 14+ 14+
Bottom Size 22 (8SLIM) 23 (10SLIM) 24 (8REG) 25 (10REG) 26 (12) 27 (14) 28 (16) 29 (18) 30 (20)
Tops & Elastics SM SM SM MD MD L L XL XL
Waist 22-24 22-24 22-24 25-26 25-26 27-28 27-28 29-30 29-30
Height 49-54 49-54 49-54 52-60.5 52-60.5 60-65 60-65 65-68 65-68
Weight (lbs) 50-65 50-65 50-65 63-95 63-95 90-122 90-122 110-140 110-140

Boys' Wetsuits

Boys 4 6 8 10 12 14 16
Height (ft.) 3'10" - 4'1" 4'1" - 4'4" 4'4" - 4'7" 4'7" - 4'10" 4'10" - 5'1" 5'1" - 5'4" 5'4" - 5'8"
Height (cm) 117 - 125 125 - 132 132 - 140 140 - 147 147 - 155 155 - 163 163 - 173
Weight (lbs.) 35 - 50 45 - 60 55 - 70 70 - 85 85 - 100 100 - 115 115 - 135
Weight (kg) 16 - 23 20 - 27 25 - 32 32 - 39 39 - 45 45 - 52 52 - 61
Upper Chest (in.) 22 - 24 24 - 26 26 - 28 28 - 30 30 - 32 32 - 34 34 - 36
Upper Chest (cm) 56 - 60 60 - 65 65 - 70 70 - 75 75 - 80 80 - 85 85 - 90
Waist (in.) 19 - 21 21 - 23 23 - 25 25 - 27 26 - 28 28 - 30 29 - 31
Waist (cm) 48 - 53 52 - 57 57 - 62 62 - 67 66 - 71 70 - 75 74 - 79